How can we help?
Get help with Thumbdesk, ask a question or share an idea. Your message goes directly to the developer. We aim to reply within one business day.
support@thumbdesk.com- Help with the app or a host
- Pairing, connections, screen sharing, files or anything that does not work as it should. Include your account email, the app version and platform (shown in Settings), the host’s OS and what happened. Remove passwords, SSH keys and tokens from anything you share. You can also find troubleshooting steps on the support page.
- Subscriptions
- Need help with Pro or Lifetime? If a purchase is missing after you use Restore Purchases, send us the store receipt so we can help restore access. Plan changes, cancellations and refund requests are handled through your Apple ID or Google Play settings.
- Privacy and account deletion
- A copy of your data, a correction, or deleting an account you can no longer open. Write from the address on the account. The privacy policy says what we hold and how long we keep it.
- Security reports
- Put “Security” in the subject and include steps to reproduce the issue. Request a PGP key before sending sensitive details. Our vulnerability reporting guidance covers response times and coordinated disclosure. Please test only accounts and machines you are authorised to access.
- Corrections, press and everything else
- A fact on one of our comparisons or guides that is wrong or out of date, an interview, screenshots and logos, or a question that fits nowhere above.
About says who is behind Thumbdesk, and the support page has fixes for the most common problems.